At Jubilant Ingrevia Limited, stakeholder satisfaction is the top preference and we value the concern of all our stakeholders associated directly or indirectly with the business.
Jubilant Ingrevia Limited is always sensitive to its stakeholders’ aspirations and expectations. We work in close collaboration with our stakeholders by regularly engaging with them, which helps us to continually address challenges in the sustainability realm.
The stakeholder engagement process involves a variety of activities such as stakeholder identification, consultation, prioritisation, collaboration and reporting, etc. The approach and frequency of the engagement with the stakeholders vary depending on the stakeholders. There are annual events like vendor meet for suppliers, annual general meetings for investors, exhibitions for customers and others. In addition, respective departments engage with their specific stakeholder groups on a need and regular basis.
The identification of all pertinent stakeholders and understanding their expectations is of high concern for us in our pursuit to ensure sustainability.
Shareholders
We immensely value the efforts of our investors. We appreciate that the Investors are now looking beyond the shareholder value and are also concerned about the sustainability of the organisation.
A dedicated Investor Relations department is laid down at the Corporate Office, Noida, which communicates with institutional investors of Jubilant Ingrevia Limited. The Company Secretary along with his responsible team manages our retail investors.
Modes of engagement
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Investors meet & Calls
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Shareholders/Investors Grievance forums
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Investors are provided with Annual Report and Sustainability Report
Customers
At Jubilant Ingrevia Limited, we believe in customer-centric approach and are focused on areas such as product innovation, excellence in quality, value pricing and service.
We believe, a company cannot exist without its customers. Therefore, our customers are the most important stakeholders on whom the success of the organisation depends.
Modes of engagement
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Customer meets
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Direct visits
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Feedback calls
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Online platform – Customer Relation Management (CRM)
Employees
At Jubilant Ingrevia Limited, we believe that people could perform to the best of their abilities in organisations, only if they feel truly connected. Therefore, our vision is to be an employer of choice and one of the most admired companies people would look up to work for. The focus is to develop organisational capabilities and improve our efficiency to have a capable and engaged workforce.
To increase the satisfaction and enhance the commitment levels of our employees, our Human Resource team indulges in even greater involvement with utmost dedication.
Various welfare policies are implemented to improve the quality of life. Employees are recognised for their good performance through various awards and recognitions.
Modes of engagement
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Town Hall meets
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Annual Day and Sports meet
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Chairmen’s award
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New Joiners meet
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Online forum
Suppliers / Vendors
The key to greater control over the value chain is good supplier relations. It helps to reduce the risks and uncovers new opportunities as well. Since suppliers are essential to the products and service quality, we have placed processes and systems in such a way that it connects with them consistently over and over again.
At Jubilant Ingrevia Limited, our Supply Chain Management Department is highly dedicated and efficient at dealing with suppliers/vendors and has divided them into six basic categories, namely -Raw materials, Packaging, Project/Turn-Key Suppliers, Transporters, Contractors, and others (such as IT/ R&D suppliers).
Modes of engagement
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Annual suppliers meet- ‘Partners in Progress Meet’
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Vendor council, vendor meetings
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Online forums, supply chain and contract manufacturer’s site audits